Privacy Policy
Effective Date: March 9, 2021
Last Updated: August 1, 2025
At Compassion Counseling & Behavioral Health Services, your privacy and trust are our top priorities. We are committed to safeguarding the confidentiality of your personal and health information in compliance with all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and state licensing regulations in Georgia and California.
Information We Collect
When you engage with our services, we may collect the following types of information:
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Personal Identifiers (e.g., name, phone number, email address, date of birth)
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Health Information (e.g., diagnosis, treatment history, clinical notes)
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Payment and Insurance Details (if applicable)
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Usage Information (e.g., time of access, session activity if using virtual platforms)
How Your Information Is Used
Your information is used solely to:
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Provide and coordinate mental health services
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Conduct intake assessments and therapy sessions
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Schedule appointments and process payments
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Comply with legal and licensing requirements
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Improve the quality and accessibility of care
We will not sell, rent, or share your personal or health information with third parties for marketing purposes.
Telehealth Privacy
All virtual sessions are conducted through HIPAA-compliant platforms to ensure the highest standard of privacy and data security. Clients are encouraged to participate in sessions from a private, secure location to maintain confidentiality on their end.
Confidentiality and Exceptions
Everything you share in therapy remains confidential, except in the following legally mandated situations:
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Suspected abuse or neglect of a child, elderly, or dependent adult
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Threat of serious harm to self or others
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Court orders or legal subpoenas requiring disclosure
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As otherwise required by law
Confidentiality and Exceptions
You have the right to:
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Access and request a copy of your records
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Request corrections to inaccurate information
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Withdraw consent or terminate services at any time
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File a complaint if you believe your rights have been violated
For more information on your rights, visit: https://www.hhs.gov/hipaa/for-individuals/index.html
Updates to This Policy
We may update this privacy policy from time to time to remain compliant with laws and reflect changes in our services. All changes will be posted on this page with an updated revision date.